who we help
We partner with Shopify merchants who want to ensure their store runs smoothly and securely. Whether you're a growing brand or an established business, our support and maintenance services keep your store performing at its best.
why choose our support services?
24/7 support
- • Round-the-clock monitoring
- • Quick response times
- • Emergency support
Proactive maintenance
- • Regular updates
- • Security patches
- • Performance optimisation
Quick response
- • Rapid issue resolution
- • Priority support
- • Clear communication
Regular reporting
- • Performance metrics
- • Maintenance updates
- • Security status
our services
Regular Maintenance
Scheduled updates, security patches, and performance optimisation
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Regular updates
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Performance optimisation
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Security patches
Consistently high-performing store
Security Updates
Regular security audits and vulnerability management
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Security audits
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Vulnerability scanning
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Threat prevention
Protected store and customer data
Performance Monitoring
24/7 monitoring of store performance and uptime
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Real-time monitoring
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Uptime tracking
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Performance metrics
Proactive issue detection and resolution
Bug Fixes
Quick resolution of technical issues and bugs
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Rapid response
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Issue tracking
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Root cause analysis
Smooth store operation
Theme Updates
Regular theme updates and compatibility checks
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Version updates
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Compatibility testing
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Design consistency
Modern, secure storefront
App Management
App updates, optimisation, and troubleshooting
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App updates
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Performance tuning
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Integration support
Optimized app ecosystem
our 5-step process
1. Initial Assessment
Comprehensive store audit and maintenance plan
2. Regular Monitoring
24/7 performance and security monitoring
3. Proactive Updates
Scheduled maintenance and updates
4. Issue Resolution
Quick response to technical issues
5. Regular Reporting
Detailed performance and maintenance reports
why work with us?
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Certified Shopify Support Experts
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24/7 technical support and monitoring
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Proactive maintenance and updates
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Quick response to technical issues
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Comprehensive security management
kind words
"Uncover Commerce was efficient and responsive, making the design and build process straightforward for our team"
"We were incredibly impressed with the seamless redesign and migration of our website. Excellent work."
"The site Uncover created for us has been a game-changer—it's helped us almost double our turnover!"
"They took time initially to get a deep understanding of the project and what we wanted to achieve. They were very responsive and delivered a great product."
"The enthusiasm for the project and the ideas contributed. It's a real partnership with Uncover being fully invested in the output."
Support & Maintenance Plans
Choose the right support plan for your Shopify store.
Pause or cancel anytime.
Monthly Support
No minimum commitment
Pause or cancel anytime
£999/month
- ✔ 24/7 technical support
- ✔ Unlimited support requests
- ✔ Proactive maintenance & updates
- ✔ Security monitoring & bug fixes
- ✔ Monthly performance reports
Quarterly Support
Billed every 3 months
Pause or cancel anytime
£899/month
- ✔ 24/7 technical support
- ✔ Unlimited support requests
- ✔ Proactive maintenance & updates
- ✔ Security monitoring & bug fixes
- ✔ Monthly performance reports
Yearly Support
Billed annually
Pause or cancel anytime
£799/month
- ✔ 24/7 technical support
- ✔ Unlimited support requests
- ✔ Proactive maintenance & updates
- ✔ Security monitoring & bug fixes
- ✔ Monthly performance reports
Basic Support
Pay-as-you-go support for essential needs. No ongoing commitment.
£150/hr
FAQs
What's included in the support package?
Our support packages include regular maintenance, security updates, performance monitoring, bug fixes, and 24/7 technical support.
How quickly do you respond to issues?
We offer different response time SLAs, from 4-hour emergency response to 24-hour standard support.
Do you provide regular reports?
Yes, we provide detailed monthly reports on store performance, maintenance activities, and security status.
Can I customise the support package?
Absolutely, we can tailor the support package to your specific needs and budget.